Frequently Asked Questions
Below are answers to common questions about funeral and sympathy flower delivery in Calgary. If you need assistance choosing an arrangement or arranging delivery, please contact us.
Delivery Questions
Do you deliver to funeral homes in Calgary?
Yes. We provide direct sympathy flower delivery to funeral homes, memorial venues, cemeteries, and residences throughout Calgary.
Can you deliver same-day?
Same-day delivery may be available depending on the time of order, product availability, and destination. Please contact us for urgent requests.
Can flowers be delivered to a family home?
Yes. Sympathy flowers may be delivered directly to a residence as a thoughtful gesture of support.
Do you deliver outside Calgary?
Please contact us regarding deliveries outside Calgary. Availability may depend on location.
What if I paid too much?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.
Ordering Questions
What information should I include when ordering funeral flowers?
Please include the service date, funeral home or venue name, recipient or family name, and your card message if available.
Can I include a sympathy card message?
Yes. Every order includes the option to add a personalized card message.
What if I do not know what to order?
We are happy to help you choose an appropriate arrangement based on your relationship, service type, and budget.
Can I order by phone?
Yes. Please contact us directly if you prefer to place your order by phone.
Product Questions
What flowers are appropriate for a funeral?
Standing sprays, casket sprays, sympathy baskets, lilies, roses, peace lilies, and elegant white arrangements are all common choices.
Who usually sends casket sprays?
Casket sprays are traditionally selected by immediate family members.
Are plants appropriate sympathy gifts?
Yes. Peace lilies and other plants are meaningful lasting gifts often sent to homes or memorial gatherings.
Can substitutions happen?
Occasionally flower substitutions may be necessary based on seasonal availability. We always maintain the style, value, and overall look of the arrangement.
Funeral Home Questions
Can flowers arrive before the service?
We do our best to coordinate delivery timing based on the information provided and delivery logistics.
Do you deliver to all Calgary funeral homes?
We regularly deliver to many Calgary funeral homes and memorial venues. If you are unsure, please contact us.
What if the service time changes?
Please contact us as soon as possible if service details change and we will do our best to accommodate updates.
Funeral Home Questions
Payments & Policies
We accept secure online payments through our website. Additional payment options may be available at checkout.
Can I cancel or change my order?
Please contact us immediately regarding any changes or cancellations. Requests depend on preparation and delivery status.